Política de privacidad

Privacy Policy

Last updated: October 19, 2026

Cozy Paws (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with our services (collectively, the “Services”).

Our online store is powered by Shopify, which helps us provide and operate our Services.

By using our Services, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to applicable privacy laws.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Services, the features you use, and the requirements of applicable law.

Information You Provide Directly

When you place an order, contact us, subscribe to marketing communications, or otherwise interact with us, we may collect:

• Contact information: Your name, billing address, shipping address, email address, and telephone number, if provided.
• Order information: Products purchased, items added to your cart, order history, shipping details, and transaction-related information.
• Payment information: Payment details necessary to process your transaction. Payments are generally processed by Shopify and/or our payment providers. We may receive transaction confirmations and limited payment-related information, depending on the payment method used.
• Account information: Login credentials and account preferences if you create a customer account.
• Communications: Information you include when contacting our customer support team or responding to our messages.
• Marketing preferences: Your preferences for receiving promotional emails or other marketing communications.

Please do not send us sensitive personal information unless it is necessary for your request and you have a lawful reason to provide it.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, and similar technologies, depending on your settings and the tools we use. This may include:

• Your IP address and general location derived from it.
• Browser type, device type, and operating system.
• Pages viewed, products viewed, links clicked, and interactions with our website.
• Referral URLs and information about how you arrived at our store.
• Website usage, diagnostic, and performance information.

We use this information to operate our website, understand how visitors use our Services, maintain security, and improve the shopping experience. Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Information from Other Sources

We may receive information about you from service providers, payment processors, Shopify, advertising or analytics partners, and other third parties where permitted by law. We use such information consistently with this Privacy Policy and applicable legal requirements.

2. How We Use Your Personal Information

We may use personal information for the following purposes:

• Processing orders: To accept and fulfill purchases, process payments, arrange shipping, provide order updates, and handle returns, refunds, or exchanges.
• Customer support: To answer questions, resolve complaints, and communicate about your orders.
• Store operations: To maintain, troubleshoot, secure, and improve our website and Services.
• Personalization: To remember preferences and provide a more relevant shopping experience.
• Marketing: To send promotional communications or display advertisements where permitted by law and consistent with your preferences.
• Analytics: To understand website traffic, product performance, and customer interactions.
• Security and fraud prevention: To detect, investigate, and help prevent fraudulent, unauthorized, or potentially unlawful activity.
• Legal compliance: To comply with legal obligations, respond to lawful requests, and protect our rights and the rights of others.

We will not use your personal information for purposes that are incompatible with the purposes described here unless we have a lawful basis to do so.

3. Cookies and Similar Technologies

Our website and Shopify may use cookies, pixels, tags, and similar technologies to support essential store functions, remember preferences, measure website performance, and, where enabled, support analytics and advertising.

These technologies may collect information about your device and interactions with our website. Depending on the tools configured in our store, certain information may be shared with analytics or advertising providers.

You can manage cookies through your browser settings and, where available, our cookie consent or privacy preference tools. Disabling certain cookies may affect website functionality.

Where applicable law requires consent for non-essential tracking, we will seek that consent before activating the relevant technologies.

4. How We Share Personal Information

We may disclose personal information to the following categories of recipients, as necessary and permitted by law:

• Shopify: To power our online store and provide commerce-related services.
• Payment providers: To process transactions and help prevent payment fraud.
• Fulfillment and shipping providers: To prepare, deliver, and track orders.
• Customer service and technical providers: To operate our store, manage communications, and provide support.
• Analytics and advertising providers: To measure performance or deliver advertising, if we use these services.
• Professional advisers: Such as legal, accounting, or other advisers when reasonably necessary.
• Authorities and other parties: When required by law, to respond to lawful requests, protect rights, or address fraud and security issues.
• Business transaction parties: In connection with a merger, sale, restructuring, or similar business transaction, subject to applicable law.

We do not claim that we never sell or share personal information. Whether certain disclosures constitute a “sale,” “sharing,” or targeted advertising under applicable privacy laws depends on our actual practices and the technologies we use. Where applicable, you may have the right to opt out of certain activities.

5. Shopify’s Role

Our store is hosted on Shopify. Shopify processes personal information in connection with providing its platform and related services.

Information submitted through our store may be processed by Shopify and its service providers in accordance with their own privacy practices and applicable law.

For more information about Shopify’s consumer privacy practices, visit:

https://www.shopify.com/legal/privacy/consumers

You can also review Shopify’s privacy portal at:

https://privacy.shopify.com/en

These links are provided for convenience. Shopify’s privacy practices are separate from our own business practices.

6. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services. We do not control and are not responsible for the privacy, security, or content practices of those third parties.

If you follow a third-party link, we encourage you to review the applicable privacy policy before providing personal information.

7. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send promotions, product updates, and other marketing messages, subject to your preferences and applicable law.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message. If we offer SMS marketing, you may opt out using the instructions provided in the relevant message.

Even if you opt out of marketing communications, we may still send non-promotional messages necessary to fulfill orders, provide customer service, or meet legal obligations.

We will not send marketing communications through a channel requiring consent unless the applicable consent requirements have been met.

8. Children’s Privacy

Our Services are intended for a general audience and are not directed to children who are below the minimum age required to use the Services under applicable law.

We do not knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the request and take appropriate action.

Where applicable law imposes additional requirements concerning children’s personal information, we will follow those requirements.

9. Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing Services, complying with legal and tax obligations, resolving disputes, and enforcing agreements. Retention periods depend on the type of information and the circumstances in which it was collected.

When personal information is no longer reasonably required, we will delete it or take steps to de-identify it, subject to applicable law and legitimate retention requirements.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request information about how we collect, use, or disclose personal information.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a copy of certain personal information in a portable format.
• Opt out of certain sales, sharing, or targeted advertising activities, where applicable.
• Withdraw consent where processing is based on consent.
• Appeal a decision we make about a privacy request, where required by law.
• Not be discriminated against for exercising applicable privacy rights.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification requirements.

If you live in a jurisdiction that provides specific privacy rights, we will handle your request in accordance with the laws applicable to you.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other applicable laws.

Depending on our activities and whether the relevant legal thresholds and requirements apply, these rights may include the right to know, access, correct, or delete certain personal information; the right to opt out of the sale or sharing of personal information; and the right to limit certain uses or disclosures of sensitive personal information.

You may also have the right not to receive discriminatory treatment for exercising your privacy rights.

To submit a request or ask a question about your rights, contact us using the details below. If our website uses a legally required opt-out mechanism, such as a “Do Not Sell or Share My Personal Information” link or a recognized opt-out preference signal, it will be made available as required by applicable law.

We will not state that a particular opt-out mechanism is available unless it has actually been implemented in our store.

11. International Data Transfers

We and our service providers may process personal information in countries other than the country where you live. Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

For transfers subject to European Economic Area or United Kingdom data protection laws, appropriate safeguards may include recognized transfer mechanisms, such as Standard Contractual Clauses, where applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Business name: Cozy Paws
Email: contact.wallbuddy@gmail.com

Phone: +52 5574 2286 72

Please do not include payment card details or other sensitive information in an ordinary email.

We will review and respond to privacy requests in accordance with applicable law.