Shipping policy

Terms of Service

Last updated: October 19, 2026

Overview

Welcome to Cozy Paws! The terms “we,” “us,” and “our” refer to Cozy Paws. Cozy Paws operates this online store and website, including all related information, content, features, tools, products, and services made available to provide you with a convenient shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when using our Services. Please read these Terms carefully, as they contain important information regarding your legal rights, warranties, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not access or use our Services.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws or other rights that cannot legally be waived or restricted.

1. Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. If you permit a minor who is legally dependent on you to use our Services on a device you own or control, you are responsible for that use to the extent permitted by applicable law.

To use certain features of our Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment details, and shipping address.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law. You may not sell, transfer, assign, or license your account to another person without our prior written consent.

2. Our Products

We make reasonable efforts to display our products and their descriptions as accurately as possible. However, the appearance of products, including colors and textures, may vary depending on your device, screen settings, lighting, and other factors.

Product images are provided for illustrative purposes and may not perfectly represent every detail of the physical product. This does not limit any rights you may have if a product is defective, materially different from its description, or otherwise fails to meet applicable legal requirements.

Product descriptions, specifications, and availability may be updated from time to time. We reserve the right to discontinue products or limit quantities offered to particular customers, regions, or jurisdictions, subject to applicable law.

3. Orders

When you place an order, you submit an offer to purchase the products in your order. You authorize us and our payment processors to charge your selected payment method for the applicable order total, including any disclosed shipping charges and applicable taxes.

An order is not accepted until we confirm its acceptance. We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, payment authorization issues, product unavailability, pricing errors, or other circumstances permitted by law.

If we decline, modify, or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided at checkout.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may be unable to accommodate a cancellation or modification. This does not affect any cancellation or other rights required by applicable law.

Purchases are subject to our Return and Refund Policy. Nothing in that policy or these Terms limits any mandatory consumer rights.

You represent that purchases are for personal or household use and not for unauthorized commercial resale or export.

4. Prices and Billing

Prices, discounts, and promotions may change without prior notice. The price charged for a product will generally be the price displayed when you place your order and will be reflected in your order confirmation, subject to correction of errors as permitted by law.

Unless expressly stated otherwise at checkout, prices may exclude applicable taxes, shipping charges, customs duties, import fees, or other charges. Any additional charges that we are legally required to disclose will be presented as required by applicable law.

Prices and promotions available through our online store may differ from those offered by third-party retailers or other sales channels.

Promotional offers may be subject to separate terms. If those terms conflict with these Terms, the specific promotion terms will govern the promotion to the extent permitted by law.

You agree to provide current, complete, and accurate information for purchases and your account, including your email address and payment details, and to update such information when necessary.

You represent that you are authorized to use the payment method provided, that the information submitted is accurate to the best of your knowledge, and that you will pay the charges associated with your order, including disclosed shipping costs and applicable taxes.

If we identify a pricing or listing error, we may take reasonable steps to correct it and, where permitted by law, cancel an affected order. If payment has already been collected for an order that is canceled, we will issue any refund required by applicable law.

5. Shipping and Delivery

Shipping and delivery dates are estimates unless expressly stated otherwise. Actual delivery times may vary due to order processing, carrier operations, customs procedures, weather, supply constraints, or other circumstances beyond our reasonable control.

We will make reasonable efforts to process and ship orders within the timeframes communicated on our website or at checkout. If a delay occurs, we will provide any notice or remedy required by applicable law.

Please review our Shipping Policy for additional information about processing times, estimated delivery times, shipping destinations, and tracking.

Responsibility for loss or damage during shipment will be determined in accordance with applicable law. Nothing in these Terms transfers risk to you earlier than permitted by law or limits any rights you may have if an order is lost, damaged, or not delivered.

6. Intellectual Property

Our Services and their contents, including text, product descriptions, graphics, photographs, videos, audio, logos, designs, and other materials, are owned by Cozy Paws, our licensors, or other rights holders and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, lawful, and non-commercial purposes.

Except as permitted by law or with our prior written permission, you may not reproduce, distribute, modify, publicly display, republish, download, create derivative works from, or otherwise exploit materials from our Services.

Purchasing a product does not grant you ownership of or a license to any intellectual property associated with that product, except for any rights expressly provided by the applicable rights holder or by law.

The Cozy Paws name, logos, product names, designs, and slogans may be trademarks of Cozy Paws or their respective owners. You may not use them without the applicable owner’s prior written permission.

Shopify’s name, logo, and trademarks belong to Shopify. All other third-party names, logos, and trademarks appearing on our Services belong to their respective owners.

7. Optional Third-Party Tools

Our Services may provide access to tools or features offered by third parties. We do not necessarily control or monitor these tools.

Third-party tools are provided subject to their own terms and conditions and, where applicable, their own privacy policies. Your use of such tools is at your discretion and is subject to the terms of the relevant provider.

To the extent permitted by law, we make no independent representation regarding third-party tools that we do not control and are not responsible for their operation or availability.

We may introduce additional features, tools, or resources in the future. Unless stated otherwise, such features will form part of the Services and will be subject to these Terms.

8. Third-Party Links

Our Services may contain links to websites, applications, or services operated by third parties. These links are provided for convenience and do not necessarily imply our endorsement.

We do not control and are not responsible for the content, accuracy, availability, privacy practices, or policies of third-party websites or services.

If you access a third-party website or purchase products or services from a third party, you do so subject to that third party’s terms and policies. Please review those policies before proceeding.

Questions or disputes concerning third-party products or services should generally be directed to the relevant provider, without limiting any rights you may have against us under applicable law.

9. Relationship with Shopify

Our store is powered by Shopify, which provides the commerce platform that enables us to offer the Services.

However, purchases made through our store are transactions between you and Cozy Paws. Shopify is not the seller of the products you purchase from us and is not responsible for our product descriptions, fulfillment, shipping, returns, or customer service, except to the extent required by applicable law or expressly agreed by Shopify.

To the extent permitted by law, Shopify and its affiliates are not responsible for disputes arising from transactions between you and Cozy Paws. Nothing in this section excludes or limits any liability or rights that cannot legally be excluded or limited.

10. Privacy

Our Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you use our Services.

By using our Services, you acknowledge that you have had the opportunity to review our Privacy Policy.

Because Shopify hosts our store, Shopify may collect and process personal information relating to your access to and use of our Services, including information about transactions and browsing activity. Shopify may use this information to provide, secure, maintain, and improve its services and to help prevent fraud, in accordance with its own privacy practices and applicable law.

Personal information may be processed by Shopify and our service providers in countries other than the country where you live.

Please review our Privacy Policy and Shopify’s Consumer Privacy Policy for further information:

• Cozy Paws Privacy Policy: [INSERT LINK TO YOUR PRIVACY POLICY]
• Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers

11. Feedback and Reviews

If you submit or post reviews, suggestions, ideas, proposals, or other feedback (collectively, “Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

This license does not transfer ownership of your Feedback to us.

You represent that you have the rights necessary to submit your Feedback and that it does not unlawfully infringe the rights of others, violate applicable law, or contain malicious software.

If you received compensation, a free product, or another incentive in exchange for a review, you must disclose that relationship where required by applicable law.

We may, but are not obligated to, moderate or remove Feedback that violates these Terms or applicable law. We do not guarantee that every review or comment accurately reflects every customer’s experience.

You remain responsible for the Feedback you submit. Nothing in this section authorizes us to use personal information in a manner inconsistent with our Privacy Policy or applicable law.

12. Errors, Inaccuracies, and Omissions

Our Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, update information, and make changes to our Services. Where permitted by law, we may cancel or decline orders affected by a material error.

If we cancel an order after collecting payment, we will issue any refund required by applicable law.

We will not use this section to avoid obligations that cannot legally be waived, including applicable consumer protection requirements.

13. Prohibited Uses

You may use our Services only for lawful purposes. You must not use or access our Services:

1. For any unlawful, fraudulent, or malicious purpose.
2. To violate applicable laws or regulations.
3. To infringe our intellectual property rights or the rights of others.
4. To harass, threaten, abuse, defame, or harm another person.
5. To submit false, misleading, or deceptive information.
6. To transmit spam, unsolicited promotions, or other unauthorized communications.
7. To impersonate another person or misrepresent your identity or affiliation.
8. To interfere with another person’s use of the Services or compromise the security or integrity of our store.

You also agree not to:

• Upload or transmit malicious code, viruses, or other harmful software.
• Attempt to gain unauthorized access to our Services, accounts, systems, or data.
• Collect or track another person’s personal information without authorization.
• Use phishing, scraping, or unauthorized data extraction techniques.
• Use automated tools to access or interact with our Services in violation of applicable law or our reasonable technical restrictions.
• Circumvent security, access-control, or anti-abuse measures.
• Copy, resell, or commercially exploit our Services without authorization.

We may suspend or terminate access to our Services when reasonably necessary to protect our store, customers, or legal rights, subject to applicable law.

14. Automated Agents

An “Automated Agent” means software or a service that performs actions autonomously or semi-autonomously on behalf of a person or organization.

Automated Agents must comply with applicable law, our reasonable technical restrictions, and any access requirements we communicate. They must not misrepresent their identity, bypass security controls, circumvent restrictions, or interfere with the operation of our Services.

We may limit or block automated access where reasonably necessary to protect the Services, customers, or systems.

Nothing in this section is intended to prohibit activities that we expressly authorize or that are protected by applicable law.

15. Termination

We may suspend or terminate your access to all or part of our Services where reasonably necessary, including when you materially violate these Terms, engage in fraud, threaten the security of our store, or use the Services unlawfully.

Where appropriate and required by law, we will provide notice or an opportunity to address the issue.

Termination does not eliminate obligations or liabilities that accrued before termination. Provisions that by their nature should continue after termination will remain effective, including those concerning intellectual property, Feedback, disclaimers, limitations of liability, indemnification, governing law, privacy, and other applicable surviving provisions.

Nothing in this section limits any mandatory legal rights.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, or that all information available through the Services will always be complete or accurate.

To the fullest extent permitted by law, we disclaim implied warranties that may otherwise apply to the Services, including implied warranties of merchantability and fitness for a particular purpose.

This section does not exclude or limit express product warranties, statutory consumer guarantees, or other rights that cannot legally be excluded or limited. If applicable law does not permit a particular disclaimer, that disclaimer will apply only to the extent legally permitted.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Cozy Paws and its service providers, affiliates, officers, employees, agents, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or your purchase of products through our store.

This may include certain losses of profits, revenue, data, or business opportunities, where such exclusions are permitted by law.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including any mandatory consumer rights, liability for fraud where such limitation is prohibited, or other non-waivable legal obligations.

Where applicable law requires a different result, that law will govern.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Cozy Paws and its affiliates, service providers, officers, employees, and agents harmless from third-party claims, losses, and reasonable expenses arising directly from your unlawful use of the Services or your material violation of these Terms or another person’s rights.

This obligation will not apply to the extent a claim results from our own conduct or where applicable law prohibits the obligation.

We will provide reasonable notice of a claim for which indemnification is sought. The handling of any defense or settlement will be subject to applicable law and must not impose obligations on you without your consent where such consent is legally required.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed to the extent necessary.

The remaining provisions will continue in effect, provided that nothing in this section limits mandatory consumer rights or other protections that cannot legally be waived.

20. Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies referenced in them and any additional terms expressly applicable to a particular promotion or service, constitute the agreement governing your use of our Services, subject to applicable law.

If any provision is found to conflict with a mandatory legal right, the mandatory legal requirement will prevail to the extent of the conflict.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by law.

We may assign or transfer our rights and obligations in connection with a business reorganization, merger, sale, or similar transaction, subject to applicable law and any required notice or consent.

22. Governing Law

These Terms will be governed by the laws applicable to Cozy Paws and its business operations, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Any dispute will be handled by a court or other forum with appropriate jurisdiction under applicable law.

Nothing in this section deprives you of mandatory rights or protections available under the laws of your place of residence or restricts access to a court or forum where such restrictions are prohibited.

Before publishing this section, confirm the appropriate governing law and business jurisdiction for Cozy Paws.

23. Language

We may make these Terms available in more than one language. If different language versions conflict, the English version will control to the extent permitted by applicable law, unless we expressly state otherwise or applicable law requires a different result.

Nothing in this section limits any language rights provided by law.

24. Headings

The headings in these Terms are included for convenience only and do not affect the interpretation of these Terms.

25. Electronic Communications

When you use our Services or place an order, you agree that we may communicate with you electronically, including by email, account notifications, or notices posted on our website, where permitted by law.

These communications may relate to your orders, account, purchases, policies, or other aspects of our Services.

You are responsible for keeping your contact information accurate and up to date. This section does not replace any legal requirements for consent, notices, or disclosures.

26. Changes to These Terms

We may update or revise these Terms from time to time to reflect changes in our business, Services, or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide notice of material changes or obtain consent before they take effect.

Your continued use of the Services after updated Terms are posted will be subject to applicable law and will not eliminate any rights you may have regarding changes to these Terms.

27. Contact Information

If you have questions about these Terms of Service, please contact us:

Business name: Cozy Paws
Email: contact.wallbuddy@gmail.com

Please replace the bracketed information with accurate, current contact details before publishing these Terms.